Welcome to The Unikouture! We’re committed to providing you with a seamless shopping experience. Here’s everything you need to know about our shipping and returns process:
Shipping Policy
We offer fast and reliable shipping to ensure that you get your order as quickly as possible. Here’s how it works:
Processing Time:
- Orders are typically processed within 1-2 business days (Monday-Friday).
- Once your order has been shipped, you will receive a confirmation email with tracking details.
Shipping Rates:
- Standard Shipping: $[Amount] – Typically arrives in 5-7 business days.
- Express Shipping: $[Amount] – Typically arrives in 2-3 business days.
- Free Shipping: Enjoy free shipping on all orders over $[Amount].
Please note: Shipping rates and delivery times may vary based on location and the shipping method selected at checkout.
International Shipping:
- We offer international shipping to select countries. International shipping rates and delivery times will be calculated at checkout.
- Any customs or import duties that may apply are the responsibility of the customer.
Shipping Restrictions:
At this time, we do not ship to P.O. boxes or APO/FPO addresses.
Return & Exchange Policy
We want you to be 100% satisfied with your purchase from The Unikouture. If you are not completely happy with your order, we’re happy to assist you with returns or exchanges.
Return Eligibility:
- Returns are accepted within 30 days from the date of delivery.
- Items must be in unused, unwashed, and unworn condition with all original tags attached.
- Final sale items, such as lingerie, swimwear, and clearance items, are non-returnable.
How to Return:
- Contact our customer service team at [Email Address] to initiate your return and receive a return authorization (RA) number.
- Securely pack the items you wish to return along with the RA number and a copy of your order receipt.
- Ship your items back to us at the following address: [Company Address]
- Once your return is received and inspected, we will process your refund or exchange. Refunds will be issued to your original payment method.
Exchange Policy:
- Exchanges are subject to availability. If you would like to exchange your item for a different size or color, please contact us as soon as possible, and we’ll do our best to assist you.
- Shipping fees for exchanges are the responsibility of the customer.
Refunds:
- Once your return is processed, please allow 5-7 business days for the refund to appear in your account.
- Shipping charges are non-refundable.
Defective or Damaged Items:
- If you receive a defective or damaged item, please contact us within 7 days of receiving your order. We will arrange a return or exchange for a replacement item.
How to Contact Us:
- Email: XYZ@gmail.com
- Phone: 2145367890
Thank you for shopping with The Unikouture! We appreciate your business and are here to assist with any questions or concerns.